Frequently Asked Questions

What is the cost for an initial consultation?

The Orthotic Clinic charges $90 for an initial consultation. This is a 45-minute appointment with our Orthotist and involves a physical examination with muscle testing, observational gait analysis, education regarding your condition, and a discussion of the range of treatment options available to you.

How much do custom foot orthotics cost?

Due to the highly customised nature of foot orthotics, some require more work to manufacture than others. They range from $650 to $750, however the exact cost cannot be provided until we have assessed your needs. This cost is inclusive of your 3D foot scan, orthotic design and manufacture, your fitting appointment, and three follow-up appointments within three months of your fitting should adjustments be needed.

Do custom foot orthotics cost less for kids?

Yes they do. Adults typically get 3-4 years of wear out of their orthotics before they need replacing. Despite orthotics for children requiring the same manufacturing time as they do for adults, we don’t believe it’s fair to charge the same, as they typically need to be replaced more frequently due to growth. Therefore, we charge $470 for custom orthotics for children under the age of 12.

Can I hire a CAM Walker?

Unfortunately you can’t. To maintain our high standards of hygiene and prevent the spread of viral and bacterial infections, we do not offer CAM walkers for hire – they must be purchased outright. We appreciate that this increases the cost of treatment, however our number one priority is, and always will be, your safety.

How do I book an appointment?

Bookings can be made online by clicking here.

If you’d rather speak to a human, please contact our friendly reception staff on (03) 9570 3668 to book your 45 minute initial consultation!

How long should my custom orthotics last?

This depends on the density of the foam rubber (EVA) your orthotics are made from, as well as your body weight and activity level. Typically, for a person of average body weight and activity level, your custom orthotics will require replacement every 4 years if made from our high density EVA, and 3 years if low density EVA. If you are an avid sportsperson – probably a little bit less. If you are an avid couch potato – probably a little bit more!

What can I do to prolong the life of my orthotics?

Just like servicing your car helps to prolong its life, so too does servicing your orthotics. We recommend annual reviews to ensure your orthotics are still holding their shape and providing you with optimal support. If they are beginning to lose their support or show signs of wear, repairs can be made to them.

Are there lower cost alternatives to custom orthotics?

Yes. The Orthotic Clinic also provides a range of customised orthotic treatments based on prefabricated (ready-made) orthotic shells, which are then adjusted to suit your specific needs. While they are generally not as accurate or durable as custom orthotics, they can often provide sufficient sufficient support for foot problems where pain and structural misalignments are mild. They cost $220, and includes one follow-up consultation within the first three months of your fitting should adjustments be needed.

What is an Orthotist?

An orthotist is a tertiary qualified allied health professional with both clinical and technical skillsets. The orthotist’s role is to assess, apply and educate regarding the use and care of an appropriate orthotic device that meets a patient’s needs. Orthotists apply evidence based practice when designing and manufacturing all appliances, to increase the likelihood of positive a treatment outcome.

What is an orthosis?

An orthosis is any brace or appliance fitted to the body to achieve one or more of the following goals:

Control biomechanical alignment and prevent injury
Protect & support a healing injury
Assist in rehabilitation
Increase mobility
Increase independence

Are Orthotists similar to Podiatrists?

Not exactly. Although most of our work at The Orthotic Clinic involves the feet like podiatrists, our approach to footcare focuses on the use of orthotics to correct, prevent and accommodate abnormal structure and function of the lower limb. We do not remove corns and callouses from feet or treat fungal infections – we refer to podiatrists for these procedures, just as many podiatrists refer their patients to us if orthotics are required. The work of a podiatrist is limited to the feet. An orthotist, however, is trained to fit bracing for all joints of the upper and lower body, including the spine.

Do I need a referral to see an Orthotist?

If you plan of lodging a claim for your orthotics with your private health insurance, or you are covered by a compensible body such as WorkSafe, TAC, Veteran’s Affairs or the Statewide Equipment Program (SWEP), you will need a referral from your GP. Otherwise, a referral is not necessary. If you need a referral, please follow the “Download referral form” link on the home page to print a copy of the referral for your GP to sign.

Can I claim on my orthotic treatment through private health insurance?

If you have adequate ancillaries cover with your private health insurance, you may be entitled to claim a portion of your orthotic treatment costs, however this amount can vary depending on your cover. Enquire with your private health insurance provider for more information.

Can I claim on the spot for my orthotic treatment using the HICAPS system?

At this stage, the HICAPS system is still unavailable for use by orthotists in Australia, so all receipts will need to be forwarded to your health fund with a copy of your referral to claim your entitlements.

Can I claim anything back through Medicare?

No. Unfortunately orthotic treatments are not subsidised by the Medicare scheme.

Are discounts available to Pensioners/Concession card holders?

Yes. On most orthotic treatments, a 10% discount is available upon request to patients with current concession cards.