Cancellation Policy

Cancellation Policy

We respectfully request that our clients make every effort to keep their scheduled appointments, as this will avoid us having to turn other clients away when we are fully booked. As such, we require a minimum of 24 hours’ notice if you wish to cancel your appointment.

If you cancel or do not attend a scheduled appointment without providing a minimum of 24 hours’ notice, 100% of the scheduled fee will be charged. The Orthotic Clinic may waive this fee in extenuating circumstances.

If your appointment can be rescheduled on the same day (schedule permitting), no fee will be charged.

If you have a set number of included reviews as part of your orthotic treatment package and you cancel or do not attend one or more of these scheduled reviews without providing a minimum of 24 hours’ notice, these reviews will be forfeited.


Externally Funded Clients:

Clients whose treatment costs are funded through TAC, WorkSafe, Veteran’s Affairs, SWEP, NDIS or any other compensable body must note that these organisations will not pay or reimburse cancellation fees, so this cost will be incurred directly by the patient. Further bookings will not be made until this fee has been paid.

How to Cancel A Scheduled Appointment

Appointments can be cancelled either by phoning us at (03) 9570 3668, or by email,