Frequently Asked Questions

Can I hire a CAM Walker?

In an effort to maintain our high standards of hygiene and prevent the spread of viral and bacterial infections between patients, we do not offer CAM walkers for hire – they must be purchased outright. We appreciate that this does increase the cost of treatment, however our number one priority is, and always will be, your safety.


How do I book an appointment?

Bookings can be made online by clicking here.

If you’d rather speak to a human, please contact our friendly reception staff on (03) 9570 3668 to book your 45 minute initial consultation!

What is an Orthotist?

An orthotist is a tertiary qualified allied health professional with both clinical and technical skillsets. The orthotist’s role is to assess, apply and educate regarding the use and care of an appropriate orthotic device that meets a patient’s needs. Orthotists apply evidence based practice when designing and manufacturing all appliances, to increase the likelihood of positive a treatment outcome.

What is an orthosis?

An orthosis is any brace or appliance fitted to the body to achieve one or more of the following goals:

  • Control biomechanical alignment and prevent injury
  • Protect & support a healing injury
  • Assist in rehabilitation
  • Increase mobility
  • Increase independence

Are Orthotists similar to Podiatrists?

Not exactly. Although most of our work at The Orthotic Clinic involves the feet like podiatrists, our approach to footcare focuses on the use of orthotics to correct, prevent and accommodate abnormal structure and function of the lower limb. We do not remove corns and callouses from feet or treat fungal infections – we refer to podiatrists for these procedures, just as many podiatrists refer their patients to us if orthotics are required. The work of a podiatrist is limited to the feet. An orthotist, however, is trained to fit bracing for all joints of the upper and lower body, including the spine.

Do I need a referral to see an Orthotist?

If you plan of lodging a claim for your orthotics with your private health insurance, or you are covered by a compensible body such as WorkSafe, TAC, Veteran’s Affairs or the Statewide Equipment Program (SWEP), you will need a referral from your GP. Otherwise, a referral is not necessary. If you need a referral, please follow the “Download referral form” link on the home page to print a copy of the referral for your GP to sign.

Can I claim on my orthotic treatment through private health insurance?

If you have adequate ancillaries cover with your private health insurance, you may be entitled to claim a portion of your orthotic treatment costs, however this amount can vary depending on your cover. Enquire with your private health insurance provider for more information.

Can I claim on the spot for my orthotic treatment using the HICAPS system?

At this stage, the HICAPS system is still unavailable for use by orthotists in Australia, so all receipts will need to be forwarded to your health fund with a copy of your referral to claim your entitlements.

Can I claim anything back through Medicare?

No. Unfortunately orthotic treatments are not subsidised by the Medicare scheme.

Are discounts available to Pensioners/Concession card holders?

Yes. On most orthotic treatments, a 10% discount is available upon request to patients with current concession cards.